Shipping & Returns

COVID-19 Update: We will continue to create pieces in our home and take sanitation measures before creating and packaging orders.

All orders are custom made to order. Please allow five - seven business days for all orders to be processes.

We provide $5 local delivery within most of the Niagara Region. You will be contact via email or text to arrange a drop off time. All other orders are a flat rate of $12 shipped expedited VIA Canada post. Please note that due to COVID-19 you may experience shipping delays. 

Please note: since we are a small business, we are unable to offer refunds at this time. All items are final sale. If a product you receive arrives damaged, please contact us to discuss an exchange. 

If you have any further questions regarding the above information please contact us at or on instagram @jopacindadesigns. We work hard to reply to all emails and DM's within 24 hours.